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faq

  • What is the packaging like?
    We use bubble wrap and tissue paper to cover our wax melts, candles and burner sets.
  • Are your products high quality?
    Yes they are as we have been told very frequently.
  • Are they cruelty free?
    Yes the wax we use is eco soy wax.
  • Can I choose bring my favourite candle jar to be refilled
    Yes, so long as your candle jar is suitable for the heat required I can refill it for you. I will give you an idea of the cost prior to making it for you.
  • Can I ask for a scent you dont stock
    If I dont have something, I will need to buy it in and test it in a candle as to how it performs with the wax, candle jar you choose prior to selling it. If you are happy to wait for the testing process, I am happy to help!
  • My order contains shipping but I am happy to collect what do I do?
    If you have placed your order, contact me by the site or instagram chat and I can refund you. IF you have not placed your order yet - ADD the code 'Collection only' to the promo code box and it will take the shipping off for you.
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